Customer Service
This framework has been written by the Skills CFA. Customer facing staff play an integral role in the success of business and through employer input a framework has been develop which meets the needs of industry, enhancing opportunities to deliver the very best customer service. Able to be used in a variety of industries, the framework remains flexible enough to meet all needs.
JOB ROLES |
|
Customer service assistant
Trainee Assistant Representative or Agent |
Customer relationship manager
Co-ordinator Customer Service Team Leader |
LEVEL OF LEARNING |
|
2 |
3 |
ACTIVITIES WITHIN FRAMEWORK |
|
DIPLOMA |
|
Customer Service |
Customer Service |
ESSENTIAL SKILLS QUALIFICATION |
|
Communication Level 1 Application of Number Level 1 |
Communication Level 2 Application of Number Level 2 |
EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING ASSESSMENT |
The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund