{"id":1620,"date":"2017-10-25T10:14:51","date_gmt":"2017-10-25T10:14:51","guid":{"rendered":"https:\/\/prp.nbg.wales\/?page_id=1620"},"modified":"2021-01-11T10:17:43","modified_gmt":"2021-01-11T10:17:43","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/prptraining.co.uk\/apprenticeships\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h2>Customer Service Apprenticeships<\/h2>\n<p>[\/vc_column_text][vc_column_text]This framework has been written by the Skills CFA. Customer facing staff play an integral role in the success of business and through employer input a framework has been develop which meets the needs of industry, enhancing opportunities to deliver the very best customer service. Able to be used in a variety of industries, the framework remains flexible enough to meet all needs.[\/vc_column_text][vc_btn title=&#8221;Get In Touch&#8221; style=&#8221;flat&#8221; color=&#8221;primary&#8221; align=&#8221;left&#8221; link=&#8221;url:%2Fcontact-us|||&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;1780&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<table width=\"0\">\n<tbody>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>JOB ROLES<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;\" width=\"357\">Customer service assistant<\/p>\n<p>Trainee<\/p>\n<p>Assistant<\/p>\n<p>Representative or Agent<\/td>\n<td style=\"text-align: center;\" width=\"357\">Customer relationship manager<\/p>\n<p>Co-ordinator<\/p>\n<p>Customer Service Team Leader<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>LEVEL OF LEARNING<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"357\">\n<p style=\"text-align: center;\"><strong>2<\/strong><\/p>\n<\/td>\n<td width=\"357\">\n<p style=\"text-align: center;\"><strong>3<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>ACTIVITIES WITHIN FRAMEWORK<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>DIPLOMA<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"357\">\n<p style=\"text-align: center;\">Customer Service<\/p>\n<\/td>\n<td width=\"357\">\n<p style=\"text-align: center;\">Customer Service<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>ESSENTIAL SKILLS QUALIFICATION<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"357\">\n<p style=\"text-align: center;\">Communication Level 1<\/p>\n<p style=\"text-align: center;\">Application of Number Level 1<\/p>\n<\/td>\n<td width=\"357\">\n<p style=\"text-align: center;\">Communication Level 2<\/p>\n<p style=\"text-align: center;\">Application of Number Level 2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" width=\"714\">\n<p style=\"text-align: center;\"><strong>EMPLOYMENT RIGHT AND RESPONSIBLITIES KNOWLEDGE AND UNDERSTANDING ASSESSMENT<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the Welsh Government, are supported by the European Social Fund<\/em>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3>Have some questions?<\/h3>\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1620#wpcf7-f4-o1\" method=\"post\" class=\"wpcf7-form 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type=\"checkbox\" name=\"checkbox-877[]\" value=\"I have read and agreed to the Terms &amp; Conditions in our\" \/><span class=\"wpcf7-list-item-label\">I have read and agreed to the Terms &amp; Conditions in our<\/span><\/label><\/span><\/span><\/span><span><a href=\"\/privacy-policy\" target=\"_blank\"> Privacy Policy<\/a><\/span>\n<\/p>\n<div class=\"iframe-container\">\n\n<\/div>\n<p>&nbsp;<br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text] Customer Service Apprenticeships [\/vc_column_text][vc_column_text]This framework has been written by the Skills CFA. Customer facing staff play an integral role in the success of business and through employer input a framework has been develop which meets the needs of industry, enhancing opportunities to deliver the very best customer service. Able to be used in [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1620"}],"collection":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/comments?post=1620"}],"version-history":[{"count":11,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1620\/revisions"}],"predecessor-version":[{"id":4137,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1620\/revisions\/4137"}],"up":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1613"}],"wp:attachment":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/media?parent=1620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}