{"id":1624,"date":"2017-10-25T10:19:27","date_gmt":"2017-10-25T10:19:27","guid":{"rendered":"https:\/\/prp.nbg.wales\/?page_id=1624"},"modified":"2021-01-12T09:53:29","modified_gmt":"2021-01-12T09:53:29","slug":"contact-centre-operations","status":"publish","type":"page","link":"https:\/\/prptraining.co.uk\/apprenticeships\/contact-centre-operations\/","title":{"rendered":"Learning and Development"},"content":{"rendered":"<p>[vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h2>Learning and Development Apprenticeships<\/h2>\n<p>[\/vc_column_text][vc_column_text]The framework is relevant for employers and providers in the private, public and third sectors and for those involved in the delivery of funded and commercial learning. The qualification included in the pathway is independently assessed and certificated and are designed to add value, ensuring that successful completers have the job skills and knowledge applicable to their role, and the underlying skills to be able to operate as an effective employee.[\/vc_column_text][vc_btn title=&#8221;Get In Touch&#8221; style=&#8221;flat&#8221; color=&#8221;primary&#8221; align=&#8221;left&#8221; link=&#8221;url:%2Fcontact-us|||&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;1775&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<table width=\"0\">\n<tbody>\n<tr>\n<td width=\"716\">\n<p style=\"text-align: center;\"><strong>JOB ROLES<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\">Training Development Officer<br \/>\nTraining Officer<br \/>\nLearning Centre Supervisor<br \/>\nAssessor\/Verifier<br \/>\nWork Based Learning Coordinator<br \/>\nLearning and Development Adviser<br \/>\nSkills Trainer\/Instructor<br \/>\nLearning and Assessment<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>LEVEL OF LEARNING<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>3<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>ACTIVITIES WITHIN FRAMEWORK<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>DIPLOMA<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\">Certificate in Learning and Development<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>ESSENTIAL SKILLS QUALIFICATION<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\">Communication level 2<\/p>\n<p style=\"text-align: center;\">Application of Number level 2<\/p>\n<p style=\"text-align: center;\">Digital Literacy level 2<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"text-align: center;\"><strong>EMPLOYMENT RIGHT AND RESPONSIBLITIES<br \/>\nKNOWLEDGE AND UNDERSTANDING ASSESSMENT<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><em>The Apprenticeship, Traineeship and Jobs Growth Wales Programmes, led by the<br \/>\nWelsh Government, are supported by the European Social Fund<\/em>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3>Have some questions?<\/h3>\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1624#wpcf7-f4-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label> Your Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Email (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-877\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"checkbox-877[]\" value=\"I have read and agreed to the Terms &amp; 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The qualification included in the pathway is independently assessed and certificated and are designed to add value, ensuring that successful completers have [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":1613,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1624"}],"collection":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/comments?post=1624"}],"version-history":[{"count":11,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1624\/revisions"}],"predecessor-version":[{"id":4163,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1624\/revisions\/4163"}],"up":[{"embeddable":true,"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/pages\/1613"}],"wp:attachment":[{"href":"https:\/\/prptraining.co.uk\/wp-json\/wp\/v2\/media?parent=1624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}