Learner Involvement

Learner Involvement

PRP Training believes in looking after their learners. When a learner enters a learning relationship with PRP Training we ensure learners are supported through the learning process:

When learners participate in decisions affecting their learning experience, they are likely to play a more active role in the provider’s quality improvement processes – a key lever of service improvement.

Further Education: Raising skills, improving life chances (DfES, 2006c)

PRP Training is proud of the practices it has developed to enable partnerships to be established with all its learners. These practices enable student’s voices to be heard at every level, making a valuable contribution to its leadership, and in raising the quality of its provision.

PRP Training places the learner at the centre of its operations.

To help learners understand more about work based learning listed below are frequently Asked Questions:


Learner’s frequently asked Questions:

1. How is the learning programme funded?

2. Will I have to pay for the training?

3. Will I be able to continue with my training if I leave my current employment?

4. How much work will I have to do?

5. How long will it take me to complete the programme?

6. Do you let me know if I am doing things wrong?

7. How often will you come out to see me?

8. If I change employment (e.g. move from a Health and Social Care to a Hospitality setting) what happens to my training programme?

9. If I have any queries between visits who do I contact?

10. What happens if I am suffering sickness or made redundant?


Learner’s Answers:

1. The apprenticeship/skills learning programmes are funded by the Welsh Assembly Government and part-funded by the European Social Fund.

2. No. There is no cost to the learner or employer if following an apprenticeship programme.

3. If you leave your place of work you can continue with your learning programme with the agreement of your new employer. Your assessor will continue to visit you in your new place of work.

4. The amount of work depends on the programme that you are following. Generally the higher the level of NVQ/QCF, the more work you will need to do. Your assessor will explain to you the amount of work required on your initial assessment visit.

5. The amount of time to complete depends on the programme. Key skills will be completed within the first three/four months, technical certificates between 6 and 9 months and the NVQ/QCF is funded for 18 – 24 months. Timeframes can depend on the learner’s workload and work submitted. The framework can not exceed the programme funding period

6. Your assessor will guide you to ensure you are doing things correctly. You will receive monthly appointments with your assessor. They will supply you with their contact details and you will be able to contact them between monthly visits. PRP Training Ltd employs a Learner Support Assessor who can offer you additional support with any element of your training.

7. You will be seen by your assessor at a minimum frequency of every 4 weeks.

8. If you change your area of employment, an assessor from the relevant department will visit you and discuss a new programme to follow that meets the needs of your new job. You will then be transferred onto the new programme.

9. In the front of your portfolio there is a list of contact numbers. You can contact anyone on this list if you have any queries. Your main point of contact will be your placement assessor however the Learner Support Assessor is also available for training queries.

10. In the event that you are off work for a period of 8 weeks your training programme will be suspended. The suspension lasts for up to 3 months at which point you would need to return to training.


Our Complaints Procedure

lf you are dissatisfied with any part of your learning experience with PRP Training please refer to our complaints procedure below and email your complaint to our General Manager.

PRP Training Complaints Procedure

Trefn Gweithredu Cwynion a Phryderon